FAQS
❓ FAQ / Frequently Asked Questions
1️⃣ Orders
Q: How do I place an order?
A: Simply browse our artworks, select the kit you like, add it to your cart, and complete checkout using your preferred payment method.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of purchase. After that, your kit may already be in process and cannot be changed.
2️⃣ Shipping & Delivery
Q: How long does shipping take?
A: Hand-painted kits require about 1 week for preparation. Shipping typically takes 3–7 days with DHL, UPS, or FedEx.
Q: Can I track my order?
A: Yes! Once your order is processed, you will receive an email with tracking details.
3️⃣ Custom Orders
Q: Can I create a custom DIY paint-by-numbers kit?
A: Yes! Contact us at support@diypaintnumbers.com with your image or idea, and we’ll guide you through the process.
4️⃣ Products & Materials
Q: What materials are included in the kit?
A: Each kit includes pre-printed canvas, paints, brushes, and instructions.
Q: Are the paints safe?
A: Yes! All paints are non-toxic and environmentally friendly.
5️⃣ Returns & Refunds
Q: Can I return a kit?
A: Yes, return requests are accepted within 14 days of delivery if the kit is unused and in its original packaging. Custom kits are non-returnable.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive the returned item.
6️⃣ Contact
Q: How can I contact customer support?
A: Email us at support@diypaintnumbers.comor use our Contact Us form on the website.